Venue details

Address (not for correspondence):
Salvation Army Croydon Citadel, Croydon, London, CR0 1XY

Opening hours

Days & Times: Friday, Saturday & Sunday 9am to 5pm

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact


Supervised contact assessment


Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

To make a referral,

Telephone: 07496 605017




Telephone: 07496 605017


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 28/02/2022


Securing Futures Child Contact Centre is in East Croydon, South London at the Salvation Army Citadel Church offering supervised and supported contact sessions. They facilitate handovers and family support services where individual support can be provided for children or for parents as well as to the family group. The centre facilitates private referrals as well from local authorities. There are plenty of local buses and a tram service that stop outside the centre or a 20-minute walk from the main line railway station. Free parking facilities are available for clients using the service. Among several other parks and open spaces around Croydon, there is an area of landscaped green space in the town centre called Queens Gardens; it is adjacent to the town hall and Clocktower art centre.

The service when in operation operates from a separate area that is attached to the main church. The centre has use of separate entrances, a large hall, three contact rooms, kitchen, waiting area and toilets facilities. During operation, no other service uses these facilities. The centre is over two floors and if required, Salvation Army staff are always on site as well as workers in the centre. The centre has facilities on the ground floor and can accommodate families where there are wheelchair users. The centre has adult toilets that meet the requirements for NACCC, including disabled toilet accessibility for disabled persons. All toilets are clearly signed and were clean with relevant handwashing, hand towels, hand sanitisers and toilet paper. All contact areas are in good decorative order, maintained to a high standard and there is a structured cleaning rota. On entry to the centre on the day of the assessment it stated clearly that all must wear face coverings on entry and when moving about the building. In the session the supervisor will wear a face covering but clients can remove theirs as long as social distancing is adhered to with supervisors. Throughout the building there are hand sanitisers along with cleaning products (stored in a secure cupboard) and hand sanitisers in each room.

There is a good variety of equipment for all ages of children during their contact sessions along with a secure and safe outdoor area. The majority of clients bring their own toys but can also use the centre toys that after use are cleaned and dated when cleaning has been completed. At the time of the report these toys will not be offered to another family until 72 hours. The co-ordinator ensures that workers are allocated to families with two named workers for consistency. The centre will provide, if required an interpreter for families but the charge will be met either by the client or referrer. All community sessions have an updated risk assessment completed and careful and discreet supervision is maintained by the contact workers. Workers do not use their vehicles for community contact sessions – children are either brought to the centre by the foster carer or the parent.

The centre has an easy-to-use website where referrers and clients can find out the necessary information about the different services the centre offers. Clients need to call the centre regarding costs for service. The centre’s website states clear information about operating operations. All families are clear about charges, opening hours, contact numbers, email address, location of premises, where contact sessions are held along with signed rules for service users. The centre has a map which states clear directions and local transport. There is clear information about the referral process and referral forms can be downloaded from the website.

The director/coordinator originally set up the centre in 2018. They are a qualified social worker and the team who assist in facilitating the contact service are social workers or equivalent. The centre is well resourced with a good team of sessional contact workers, equipment, along with good facilities to manage a supervised contact service for families in attendance. All the service’s activities rely heavily on income gained from funds raised from providing the contact service along with occasional voluntary sources and grants. The co-ordinator and their team had worked hard in providing the necessary documents for the assessor to view on the day for enhanced reaccreditation. The coordinator has appreciated the team’s hard work in getting the centre to a high standard and implementing changes that have benefitted all who work at the centre as well as the families. The centre meets the necessary standards for enhanced (supervised) re-accreditation.

Photos from this centre

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