Venue details
Address (not for correspondence):
147 Central Hill, Hermitage Road,
Upper Norwood, London, SE19 1RS
Opening hours
Days & Times: Monday to Saturday, 9am to 6pm
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Escorted family time
Accepts self referrals
Enhanced Accredited
Not For Profit
To make a referral,
contact:
Address: Saint Mary's Family Centre. 2 Our Lady's Close, Off Hermitage Road, Upper Norwood, London, SE19 3FA
Telephone: 0208 766 6271
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 16/10/2025
Summary:
St Mary’s Family Centre has been accredited for over thirteen years and is part of a charitable organisation established in 1992. It is based in Norwood, South London and is situated on the grounds of St Mary’s Church in the educational wing of the estate, separate from places of worship. The centre can be accessed via Our Lady’s Close at the top of Hermitage Road, just off Central Hill, has good local transport links with ample onsite parking.
The premises comprise three family time rooms, all decorated in a child-friendly manner and a large, well-equipped outdoor play area (also used by a pre-school during term time). Families have access to a microwave and kettle for hot drinks, bottle warming and food preparation. Toys and activities are appropriate for a range of ages; additionally, parents are encouraged to bring their own toys and activities to the sessions and as such will reflect their cultural preferences.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The team has engaged positively and cooperatively with the assessor throughout the accreditation process, addressing identified gaps promptly and effectively. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
