Venue details

Address (not for correspondence):
Unit 3 Cowbridge Court, 58-62 Cowbridge Road West, Cardiff, Wales, CF5 5BS

Opening hours

Days & Times: Monday - Saturday 9am to 6pm

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact


Supervised contact assessment


Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,

Address: Unit 3 Cowbridge Court, 58-62 Cowbridge Road West, Cardiff, CF5 5BS

Telephone: 02921 672900




Telephone: 02921 672900


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 21/04/2023


Swan Family Centre – Cardiff West is well established, operating since 2016 and is a welcoming, easily accessible, family-friendly space. It is part of a larger organisation offering a range of services in London, Merseyside, Wales and Coventry. The centre is ideally located in the Ely suburb of the city, 10 minutes from the city centre with access to local shops, public transport links and parking on site. It is also ideally placed for those families who may be planning to have time away from the service.

Inside, the building is colourful, full of wall displays and children’s artwork. There is a range of nicely kept toys in each contact room, and equipment that might be useful, such as highchairs, in the shared space between the rooms. The assessor was made to feel very welcome at the centre.

The centre has a range of bright, colourful leaflets showing the contact rooms and including a range of information for the children and families who may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.

The centre management worked proactively with the assessor throughout the accreditation process and followed up on any outstanding items immediately. The whole team were experienced, knowledgeable and friendly and had in place all the paperwork and processes that the assessor would expect to see in an established centre. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) accreditation.

Family Justice Young People’s Board Review

Date: 14/10/2023

Two members of the Family Justice Young People’s Board and their support officer undertook a contact centre review for Swan Family Centre (Cardiff West) to feedback their views and opinions about the services provided to children and young people. Here is a summary of their visit.

“Overall, the centre offers a great service to the area and one that is very much appreciated by the visiting families. There were many examples of great practice with children and their families. The staff were very knowledgeable and friendly and recognise the need for their service and the importance of being open on a Saturday for families who may find it difficult to meet during the week.”

Photos from this centre

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