Venue details
Address (not for correspondence):
HOPE Centre, Hereford Road,
Bromyard, Herefordshire, HR7 4QU
Opening hours
Days & Times: Weekdays and weekends subject to availability
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
Not For Profit
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 26/05/2025
Summary:
HOPE Child Contact is a well-established centre located at the HOPE Centre – a registered charity in the outskirts of Bromyard providing a variety of services for the local community. There is limited public transport nearby so families using the centre ideally need to have access to a vehicle (parking is available on site).
The building being used for contact services is a bright, welcoming facility with a pleasant atmosphere. The rooms being used for delivering family time were observed to be clean and tidy with lots of resources suitable for children. There are several outside areas which is an added benefit for family time sessions.
The centre has a bright and inviting website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The team working at the centre are knowledgeable and trained well to deliver the services that they offer.
The co-ordinator worked proactively with the assessor throughout the process and was welcoming, friendly and happy to answer any questions. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
