Venue details
Address (not for correspondence):
Teale Street,
Hackney, London, E2 8RA
Opening hours
Days & Times: Monday – Friday, 10am – 6pm Saturday’s, 10am – 5pm Sunday’s, 10am – 4pm
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
Not For Profit
To make a referral,
contact:
Address: Teale Street, Hackney, London, E2 8RA
Telephone: 0207 7391710
Alternative: 07539 808631
Email: info@tdncc.co.uk
Contact
Website: https://www.tdnursery.co.uk/contact-centre/
Telephone: 0207 7391710
Alternative: 07539 808631
Email: info@tdncc.co.uk
Notes from this centre
Please contact Centre before making a referral to check availability - referral form & risk assessment must be completed prior to contact
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 28/10/2024
Summary:
Toucan Contact Centre has been providing supervised contact services in Hackney, London since 2015 operating from Toucan Day Nursery which has now closed with the organisation now managing family time and additional services. Parking is available on the street (pay and display). Local buses stop near the centre and the nearby tube is approximately 20 minutes’ walk away. There is a small convenience shop and a coffee shop that offer affordable snacks and drinks opposite the centre.
The building is large with plenty of rooms as well as a small but secure outdoor space. The centre has a good choice of equipment for all ages of children, but the majority of families will bring their own toys for the child/ren to play with.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The centre is well resourced, child focussed and wanting to provide a good service for the community. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) contact accreditation.
Photos from this centre
