Venue details

Address (not for correspondence):
Teale Street, Hackney, London, E2 8RA

Opening hours

Days & Times: Monday – Friday, 10am – 6pm Saturday’s, 10am – 5pm Sunday’s, 10am – 4pm

Centre charges

Charges apply - referral, contact & handover fees apply. Please contact Centre for full fee structure

Services available here

Supported contact

Supervised contact


Supervised contact assessment


Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,

Address: Teale Street, Hackney, London, E2 8RA

Telephone: 0207 7391710

Alternative: 07539 808631




Telephone: 0207 7391710

Alternative: 07539 808631


Notes from this centre

Please contact Centre before making a referral to check availability - referral form & risk assessment must be completed prior to contact

This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 24/10/2021


Toucan Day Nursery offers supervised, supported and handover contact sessions from two-storey purpose-built premises within the London Borough of Hackney facilitating private referrals as well as local authority referrals. The nursery is privately owned, Ofsted inspected, offering day care provision and was registered in 2004 on the Early Years Register and the compulsory part of the Childcare Register. The contact centre service is well-resourced using the nursery’s day-care rooms when these are not in use. There is also an enclosed area for outdoor play. Parking is available on the street (pay and display). There are local buses that stop near the centre and Bethnal Green Tube Station is the nearest tube which is approximately a 20-minute walk away. There is a small convenience shop and a coffee shop that offer affordable snacks and drinks opposite the centre.

The facilities are ideally set up for contact sessions as the day nursery has a secure entry system, CCTV, three playrooms (two of which have children’s bathroom facilities), two offices, staff/waiting room, two adult toilets (one of which is a disabled toilet), baby changing facilities, kitchen area and a reception area. All rooms are brightly decorated, and equipment is regularly cleaned and recorded on the centre’s cleaning rota. There is an excellent range of equipment available for all ages of children to use during their contact session but at the time of the visit due to Covid 19 families were encouraged to bring their own toys.

The centre can cater for people/families where they may have a disability or use of a wheelchair for contact sessions as two rooms are on ground level. The centre has stair gates in place and the necessary fire equipment. All visitors must be signed in and out and state a reason for visiting the day nursery/contact centre – CCTV is on the premises and the garden area – which is monitored from the main office. The centre can have an alternative entrance/exit if there is a risk to families who do not wish to meet in the contact centre although the coordinator will put in place staggered times of arrival/departures. Lockers are used for parents to put their belongings in prior to contact commencing.

The centre’s easy-to-use website states clear information about its operations. All families are clear about charges, opening hours, contact numbers, email address, location of premises, where contact sessions are held along with signed rules for service users. The centre has a map which states clear directions and local transport. Clients need to call the centre regarding costs for service. The centre will provide, if required, an interpreter for families but the charge will be met either by the client or referrer. Some of the contact supervisors are fluent in Arabic, Spanish and French.

The co-ordinator is a trained social worker who has worked at the centre since 2018.   All staff have the relevant qualifications and experience to supervise contact sessions, and at the time of the visit all the necessary Covid 19 risk assessments and processes were in place. Although staff will have individual panic alarms to be used in an emergency – all rooms have an internal intercom system which is linked to the main office. Staff do not use their own vehicles to transport children who are either brought to the centre by the foster carer or the parent.

The assessor was warmly welcomed by the centre manager and co-ordinator and was briefly introduced to the staff on duty within the day nursery section who also assist in the contact service. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) accreditation.

Photos from this centre

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