Venue details
Address (not for correspondence):
311 Victory Business Centre, Somers Road North,
Portsmouth, Hampshire, PO1 1PJ
Opening hours
Days & Times: Monday to Friday 8.30am to 6pm Saturday 9am to 3pm - later appointment by request
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
To make a referral,
contact:
Telephone: 023 9227 0280
Alternative: 07833 497639 / 07767 533161
Email: admin@truevale.co.uk
Contact
Website: www.truevalecare.co.uk/child-contact-centre/
Telephone: 023 9227 0280
Alternative: 07833 497639 / 07767 533161
Email: admin@truevale.co.uk
Local services
Service Cost Supervised Family Time and Escorted Family Time With observation notes £72/hr Supervised Family Time and Escorted Family Time without observation notes £65/hr Indirect Family Time £55 One off Referral fee per family £120 Handover ONLY £40 Handovers with other services: £6 each way Payment needs to be 48hrs prior to the visit
Notes from this centre
Referrals only accepted with fees
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 01/07/2025
Summary:
F & A Care and Support Services Ltd is a new family time service which will be delivered alongside a well-established domiciliary home care service. The centre uses rooms at Victory Business Centre in Fratton, Portsmouth, close to public transport links.
At the time of the visit the centre was awaiting redecoration but has now been decorated and is equipped with toys and resources for children of all ages.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
Staff were passionate about their roles and were proactive throughout the assessment process. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
