Supported contact centres do not provide direct supervision and they are usually run by volunteers. With this in mind they tend to work with less complex families that are assessed to pose a lower level of risk.
Supervised contact centres are particularly skilled at working with high risk or complex families. Each centre has specific skills and expertise so may be able to offer slightly differing ranges of service. Centres also produce risk assessments as part of the referral process that are regularly reviewed, this allows them to ensure that they understand any potential risks and that they have the appropriate resources to manage these.
The NACCC ‘Find a Centre Tool’ will provide information about services near you. We always advise speaking with them to find out what services might be available locally.
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